FAQ

What types of products does Holland Cleaning Solutions sell?

Does Holland carry any “green” cleaning products?

Does Holland offer any type of service on the equipment they sell?

What type of customers do you sell to?

What areas are your customers located?

How can I place an order?

How can I pay for an order?

Do you have a return policy?

When can I expect to receive my order?

Do you charge shipping costs?

I have an issue with a piece of equipment and may be in need of a service call, how do I contact a service technician?

Where can I obtain MSDS sheets for products sold by Holland Cleaning Solutions?

If you have any additional questions, comments or concerns please contact us.

What types of products does Holland Cleaning Solutions sell?

Holland provides a full offering of janitorial and sanitation supplies including paper products, hygiene products, hand and skin care, aerosols, carpet and upholstery products, floor maintenance products, disinfectants, window and tile cleaners, warewash and laundry solutions, other washroom needs, garbage bags, receptacles, a variety of cleaning supplies and a full line of cleaning equipment including vacuums, floor equipment, carpet equipment and pressure washers. For a more complete product listing, go to our Products page.

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Does Holland carry any “green” cleaning products?

Yes, we carry a wide range of green cleaning products which are environmentally friendly and leave a reduced carbon footprint.  Contact any one of our locations or account managers to find our more information and determine which types of products best suit your needs.

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Does Holland offer any type of service on the equipment they sell?

Yes, we have two fully-stocked manufacturer certified service centres in Windsor and London.  Our three technicians have the ability to make timely service calls for repairs and preventative maintenance at your location as well as ours.  We carry parts and accessories for a wide selection of makes and models of cleaning equipment.

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What type of customers do you sell to?

Our customers include local and regionally based education boards, municipalities, universities, hospitals, long-term care facilities, medical offices, manufacturing businesses, building service contractors, banquet halls, restaurants, recreational facilities and numerous other businesses as well.  We have no limitation in terms of customer base and continue to welcome new customers on a daily basis. 

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What areas are your customers located?

With our three branches in Windsor, London and Sarnia, we have customers located throughout all of South Western Ontario.  With our complete fleet of delivery trucks, we are able to fulfill most customer orders within a day of ordering.

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How can I place an order?

You may place an order by mail, phone, fax, e-mail, in store and through one of our sales representatives.

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How can I pay for an order?

Current Holland Cleaning Solutions customers with credit accounts in good standing may have their purchases billed to their account.  Alternatively, purchases can be made using cash, cheque, debit card, credit card and direct deposit.

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Do you have a return policy?

Defective products will be accepted for replacement, repair or credit at our discretion within a reasonable period of the invoice date.  All non-defective returns are subject to a 15% restocking fee.  All products returned must be returned within a reasonable time period after invoice, 100% complete, in resaleable condition and include all original packing material, any manuals, warranty cards and other accessories provided. 

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When can I expect to receive my order?

Customers within our normal business operating area will typically receive their orders by next business day.

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Do you charge shipping costs?

Customers within our normal business operating are not charged any additional fees for shipping, however we have a minimum order of $50.00 for no delivery charges.  For customers outside of our normal business operating area, please contact us for details of any freight charges. 

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I have an issue with a piece of equipment and may be in need of a service call, how do I contact a service technician?

We understand that downtime is critical in the business world.  Unfortunately, these issues do arise.  Please contact your local branch and the appropriate service technician will address and service your required needs in timely fashion. 

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Where can I obtain MSDS sheets for products sold by Holland Cleaning Solutions?

Please refer to our Manufacturer’s websites or contact your local branch for MSDS information.

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